Helpdesk software

NABD helpdesk software  system help organizations transform and thrive in the digital era. Modern help desks, powerful platforms and intuitive user experiences enable you to be more productive and more efficient in the workplace, no matter how complex your IT environment is.  Help desk software, including Facilities Management helpdesk, IT Service Management, Customer Support and FOI helpdesk, has been developed to meet the ever-expanding requirements of the global service desk market. Solutions can be combined into a multifunctional, enterprise service desk system, or configured to create a specialist environment designed to suit your specific business needs.

Features of helpdesk software:-

Outstanding ticket management and tracking        

Automate your work flow easily

Create automatic escalations and notifications.

Help desk software

NABD helpdesk software is one of the world’s leading requesting systems for manage service provider from all industries, and one of few system with a true multi customer, multi site data structure. help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind.

All service providers can benefit from well-constructed help desk software. Help desk software allows clients to open tickets whenever they have problems. These problems can range from clerical problems such as issues with their billing address to more serious problems such as a lack of service. Well-constructed help desk software for service providers will take as much information as the service provider requests when the ticket is opened and then forward the ticket to the service provider's technicians.

Help Desk Software

Help desk software used in any company whether it is large corporation or a small. Help desks assist customers with technical problems, such as installing and using computer systems, troubleshooting network connections, installing entertainment system.

Help desks software can contribute to improve the quality of a company's products or services. When customers call a help desk, specialists typically fill out problem reports describing the call. Companies can use software to tabulate and track these reports from initiation to resolution. Designers can review these problem reports to implement improvements. A small business usually has a single centralized help desk, while a large company may have several. The advantage of a help desk is to improve customer satisfaction. Customers know exactly where to go for information because the contact information is clearly visible on product brochures and company websites. NABD know that the requirement gathering process is very time consuming. We improve end user satisfaction and resolution rates while reducing costs by allowing your help desk software to track their work more effectively. Staying connected with your customer and collaborating in real time is an integral part of delivering customer service. NABD makes it easy and natural by integrating and showing conversation in real time from multiple channels on single screen.